Most MSP tools ship with one dashboard. The owner sees what the tech sees sees what the office manager sees. The owner cares about MRR and AR aging. The tech cares about Unresolved tickets and which devices went offline. The office manager cares about Open invoices and approval queue. One layout can't serve three jobs.
Morton Command Center's dashboard is a builder, not a fixed view. Each agent picks the widgets that matter for their role, sizes them how they want, and the layout sticks to that user account across logins. The dashboard, the widget catalog, and every native module behind it are included out of the box. The tiles that surface your outside tools pull through our adapter layer — and each of those integrations is built custom for your stack as part of your engagement, with no data migration required; your tools stay the source of truth. If a tool has an API, we build the integration for it — RMM, ticketing, accounting, phone, security, procurement, time, you name it — custom to your stack, built to fit your exact workflows. That is the advantage over rigid all-in-one suites that force you onto their pre-built integration list: your dashboard is built to fit your stack, not the other way around.
What gets surfaced
- 24-column responsive grid — widgets snap to 1/24 increments wide. A KPI tile can be 2 columns (super compact); a chart can be 12 columns (half-width) or 24 (full width). Row height is also draggable.
- Edit mode — click "Customize Dashboard" → drag handles + resize edges appear on every widget. Move, resize, hide, or remove a widget. Click Save & Exit → layout persists.
- Add Tile picker — searchable, category-grouped browser of every widget not currently on your dashboard. Grouped by Tickets, Phone, Billing, Revenue, Security, Devices, Backups, Activity. Categorized as clusters, charts, lists, feeds, or single KPI tiles.
- Per-agent persistence — your layout saves to a per-user KV record. Sign in on another machine: same layout.
- RBAC-aware — admin-only widgets (Revenue snapshot, AR aging) are hidden in the picker for scoped roles, and financial cards are stripped for non-finance roles. Module-gated widgets (Phone usage tiles, for example) automatically disappear when the underlying integration is off. Each integration we build for you gets its own tile category, so the tiles for your stack land in the picker as part of your build — and any tool with an API can be added the same way.
- Near-real-time data — tiles render from cron-warmed caches that refresh on short cycles (security incidents within a couple of minutes; most other data hourly or nightly), plus a manual Refresh. Data is fresh, not instant — your tools remain the live system of record.
The widget catalog
Each widget has a category and a subcategory (cluster / chart / list / feed / stat). The picker groups them so you don't have to scroll a 60-item flat list. Native tiles (Time Tracking, Sales Pipeline, Contacts) ship with the product and are populated from day one; tiles that surface an outside tool (Phone, Security, Revenue) come alive once we build that integration into your stack as part of your engagement.
- Tickets — Unresolved / Open / Waiting / Resolved-Today KPI cluster, Ticket Velocity chart, Status Mix donut, Agent Workload bars, Watched Tickets list, Recent Tickets list, plus six individual ticket KPI tiles.
- Phone — Phone Usage 4-up (Inbound / Outbound / Talk min / Missed), individual KPI tiles per call type.
- Billing — 3-up Total / Included / Billable hours cluster, individual hour-type KPIs.
- Revenue — MRR + ARR + Invoiced MTD cluster, AR Aging 4-up + chart, individual KPIs for AR Outstanding / AR Overdue / Unpaid Invoices.
- Security — 4-up severity cluster, individual KPIs for Critical / High / Med-Low / Agents Online.
- Devices — Total / Servers / Workstations / Offline cluster, individual KPIs.
- Backups — Backup Health Ring (3-col), Backups Needing Attention list (6-col).
- Activity — Agent Activity feed, Requester Activity feed.
Default layout vs power use
Fresh users land on a curated default of ~10 sections — enough to be useful out of the box without overwhelming. Power users typically swap out half of those for the widgets that fit their role. New widgets added to the catalog over time do NOT push onto existing user layouts — they only appear in the Add Tile picker so an established layout never gets rearranged behind the user's back.
Why this matters
The dashboard is the screen everyone in the company looks at the most. If it's wrong for your role, you stop looking. If everyone has the same dashboard, two out of three roles stop looking. The cost of that is silent — nobody catches the slowly-rising urgent-ticket count or the climbing AR aging because the dashboard isn't showing the number they care about. A per-agent builder fixes that without forcing the vendor to predict every workflow. During your build, we add the tiles your stack actually needs — not a generic catalog that assumes every MSP runs the same tools.
Pricing
Flat monthly pricing — no per-seat fees, no per-vendor surcharge. See current pricing on the homepage →
Ready to talk?
The first call is a 30-minute discovery — we map which roles you have, which numbers each role checks every morning, and whether any custom widgets are gating decisions you can't make today. No commitment, no sales pressure.
Questions first? Email [email protected] or read the FAQ.