Renewals are where margin quietly leaks out of an MSP.
A managed-services agreement lapses because nobody flagged the end date. A license count drifts after a client adds staff and never gets re-billed. An auto-renewing contract rolls over on terms you would have renegotiated if you'd seen it coming. None of these are dramatic failures — they're small, recurring oversights that add up across a client base.
The fix isn't a sticky note. It's making renewals impossible to miss.
Morton Command Center gathers every upcoming contract and license renewal onto one radar, sorted by what's due soonest, and pulls the dates and terms from the systems you already run. Renewals stop living in scattered calendar reminders and start living in a queue your team can actually work.
Where the renewal data comes from
Morton Command Center doesn't ask you to re-key renewal dates into yet another tracker. It draws on the sources that already hold the truth. If your tool has an API, we build the integration for it — custom to your stack:
- Contract renewal dates are computed from your billing config — each client's contract type, plan, contract length, and start or last-renewal date, exactly as you've configured their billing. That's what drives the renewals radar and its due-soonest ordering.
- Your distribution marketplace — the subscription and usage data Morton Command Center reads to keep billing accurate gives you each client's license quantities and billing terms. We build that marketplace integration for your stack — whether that's Pax8 or any other marketplace with an API, it gets the same treatment.
- Your identity platform's license and seat counts — read directly from your tenant, so the seat numbers reflect reality, not last quarter's spreadsheet. We build that integration to fit what you run — whether that's Microsoft 365 or any identity or directory platform that exposes an API, it's integrated the same way.
The marketplace and identity-platform license picture — Pax8 and Microsoft 365 in a typical stack — sits alongside each client's renewals on their company Licenses & Renewals tab, so the seat counts behind an upcoming renewal are right there when you need them. Because everything is fed from these systems, it stays current without manual upkeep. Your distributor and your identity tenant are read for their license data — Morton Command Center never writes changes back into your directory, and nothing about your existing tools moves or migrates.
A working queue, not just a list of dates
A flat list of renewal dates is easy to ignore. The renewals view is built to be worked instead.
Summary tiles across the top tell you the shape of your renewal pipeline at a glance — total contracts, how many are due soon, how many are further out, and how many need attention. Below that, clients are grouped by urgency: the ones that need review, the ones whose renewal data looks stale or incomplete, and the ones coming up in the next 30 days.
Each row carries the details that matter for the conversation — company, contract type, plan, contract length, and the renewal date itself. So when you sit down to handle renewals, you're not gathering information first. It's already in front of you.
Stale-data flags catch the renewals you didn't know were broken
The most dangerous renewal isn't the one you can see — it's the one whose data is wrong. A missing renewal date, an outdated contract length, a client whose billing config never got updated after a plan change.
Morton Command Center calls these out explicitly. Instead of assuming every contract date is accurate, the radar separates clients with clean, current renewal data from those whose information needs a second look. That turns "I hope our records are right" into a short list you can actually fix.