Time tracking only works if it actually shows up on invoices. Most MSPs use eBillity, Harvest, Toggl, or their PSA's built-in timer — and most then spend hours each month exporting time entries, classifying them, applying the right rate to each, handling after-hours multipliers, and typing the totals into their accounting system (QuickBooks, Xero, Sage, or whatever they run). The cost of doing this badly is missed billable hours; the cost of doing it well is senior time.
Morton Command Center bridges your time tracker directly into your invoicing pipeline. Your time tracker stays exactly where it is — eBillity, or whatever you use. Morton Command reads from it; it doesn't replace it. Cancel and your data is right where you left it.
The bridge
- Daily time pull. Time entries flow into Morton Command Center each day, mapped to the right client and matter.
- Rate logic applied. Per-tech rate, per-client rate, per-matter rate, per-activity rate — whatever your billing model uses, encoded once during the build.
- After-hours multipliers applied automatically to entries logged outside your defined business hours.
- Plan-included vs billable. If the customer's plan includes a monthly hours cap, the system tracks consumption and flags overage as billable.
- Project hours separated. Time on active projects rolls up into project-specific billing (T&M or milestone), separate from BAU support.
- Invoice-ready output. At month-end, time entries are pre-grouped by client into invoice line items — ready for review and push to your accounting system. We build that accounting connector custom to your stack as part of your engagement: because the platform is API-driven, QuickBooks Desktop, QuickBooks Online, Xero, Sage, or any accounting system with an API is built for your stack the same way.
Because Morton Command is built around your stack — not a generic template — the rate model, plan caps, and after-hours rules are encoded to match exactly how your business bills. No configuration UI to fight with.
Supported time trackers
The category is "your time tracker" — eBillity, Harvest, Toggl, ClickTime, or the time module inside your PSA (Freshdesk, ConnectWise, HaloPSA, or whatever you run) all have APIs, and we build the connector custom to your stack as part of your engagement. If your tool has an API, we build the integration for it — custom to your stack. If your tracker isn't listed, it almost certainly has an API — we confirm during discovery. That's the whole model — no closed integration list, no waiting on a vendor roadmap. The integration is built to fit your exact stack and workflows, not bent to fit ours.
The classification problem
The reason time tracking is painful is that raw time entries don't have all the context invoicing needs. Was the work for client A or client B? Was it BAU support or project work? Was it under the included-hours cap? Was it after hours? Who's paying for it (the customer, an internal cost, a warranty entry)?
Some of this comes from the time tracker (most have client/matter/activity fields). The rest comes from rules encoded in Morton Command Center: which clients have plan caps, what their after-hours window is, how their project SOWs map to billable matters. Once those rules are in, classification is automatic and invoicing is mostly review-and-approve.
What this does to your billable capture rate
The MSPs we've worked with consistently discover, after time-tracking automation goes live, that they were under-capturing billable hours by 5-15% per month. Time entries that didn't make it onto invoices. After-hours work billed at standard rates because nobody flagged the multiplier. Project hours buried in BAU buckets. Recovering even half of that pays for the platform many times over. And unlike per-seat platforms, your bill stays flat as you hire — ten more techs, same price.
Pricing
Morton Command Center uses transparent flat-rate pricing — no per-seat, per-endpoint, or per-ticket fees. See current pricing on the homepage →
Founding Five program is active — the first five customers lock in their rate for the lifetime of their account. See current pricing on the homepage →
Related solutions
Morton Command Center is built around your specific stack. If this page resonates, these adjacent angles probably will too:
- Automated MSP Invoicing — The full invoicing pipeline.
- QuickBooks MSP Billing — How invoices push into QuickBooks.
- Pax8 + QuickBooks — License-reconciliation companion.
- MSP Operations Efficiency — Where the time savings show up.
Ready to talk?
The first call is a 30-minute discovery — we map your existing tools and workflows together, scope what a custom Morton Command Center build would look like for your MSP, and decide whether the fit is right. No commitment, no sales pressure.
Questions first? Email [email protected] or read the FAQ.